Quick Guide

Getting Started With Your Client Portal

Everything you need in one page. Print this or save it as a PDF and keep it handy for the first week.

Your Client Portal — Quick Guide

Your portal is where you sign your contract, pay invoices, follow progress and ask us for work. It runs in any browser on your phone or computer, so there is nothing to install. Setting it up takes about two minutes.

1. Create your account

  • Go to audrim.ph/register.
  • Use the same email address you have been dealing with us on. That is how your account is matched to your project, so a different address means an empty portal.
  • Choose a password, add your business name, then press Create Account.
  • You do not need an invitation or a code from us to sign up.
  • From then on you sign in at audrim.ph/login. Bookmark it.
  • Forgotten your password? Press Forgot password? on the login page and we will email you a reset link.

2. Finding your way around

  • Overview is your front page. It shows active projects, open tickets and pending invoices at a glance.
  • Payments holds your invoices and receipts.
  • Contracts is where you read and sign documents.
  • Projects tracks the work and is also where you raise a request.
  • Order Service is for ordering more work or redeeming a promo code.
  • Tools lists any software you subscribe to.
  • Account keeps your contact details and password.
  • The bell at the top right carries your notifications.

3. Sign your contract

  • This is usually the first thing waiting for you. Open Contracts and press the one listed.
  • Read it on screen. Take your time, and ask us anything before you sign.
  • Type your full name in the box, then press I Agree & Sign This Contract.
  • Your name, the date and the time are recorded against it, and the signed copy stays in Contracts for you to read or print whenever you like.

4. Pay an invoice

  • Open Payments. Each invoice shows what it is for, the amount and a QR code.
  • Open GCash or Maya on your phone.
  • Tap Scan QR and scan the code. If it is small on your screen, tap the code to enlarge it first.
  • Enter the exact amount shown on the invoice. A rounded figure is the most common reason a payment takes longer to clear.
  • Back in the portal, press I’ve Made the Payment and upload a screenshot of your payment confirmation.

5. After you pay

  • The invoice moves to Verifying once your screenshot is in. That means we have it and are checking it against the account.
  • A person confirms every payment, so this is not instant.
  • Once confirmed it shows Paid and your receipt appears with its own receipt number. You can print it or save it as a PDF for your records.
  • If you subscribe to a tool, it switches on at the same time.

6. Follow your project

  • Open Projects. Each piece of work is its own card showing where it stands.
  • Open a project to see its detail, along with any contracts and requests attached to it.
  • You do not need to ask for a status update. It is on this screen.

7. Ask us for something

  • Open Projects and press + Submit a Ticket.
  • Give it a subject and describe what you need. A content change, a question, a problem, anything at all. The subject is required, so a one line summary is enough to get started.
  • Opening a ticket from inside a project attaches it to that project, which saves you explaining which site you mean.
  • Our reply arrives in the same ticket, so the whole conversation stays in one place instead of scattered across email. You will get a notification when we answer, and you can reply in the thread.
  • A ticket is better than a text message or a comment in passing, because it does not get lost and you can read back what was agreed.

8. Order more work

  • Open Order Service and press Order on what you want. We will send you an invoice.
  • Been given a promo code? Type it into Have a promo code? at the top and press Redeem.

9. Your details and password

  • Open Account to update your name, business name or phone number, then press Save Changes.
  • To set a new password, enter it twice under Change Password.
  • Your email address cannot be changed here, because it is what signs you in. Send us a ticket and we will move it for you.

If something looks wrong

  • Signed up but the portal is empty. Almost always a different email address from the one we have on file. Contact us and we will match it up.
  • Cannot sign in. Use Forgot password? on the login page before anything else.
  • Paid, but it still says awaiting payment. Check that you pressed I’ve Made the Payment and that the screenshot finished uploading.
  • Anything missing, wrong or confusing. Raise a ticket and tell us what you expected to see. That is exactly what it is for.
  • We will never ask you for your password, by email, message or phone. Nobody at ADMS needs it. If someone asks, it is not us.